Join Our Team as a Healthcare Assistant (HCA) – Residential, Nursing & Domiciliary Care

Goodwill Healthcare Services Limited (GHS CARE)

Job Title: Healthcare Assistant (HCA) – Residential, Nursing & Domiciliary Care

Reports To: Nurse In-Charge / Senior Care Assistant / Care Coordinator

Accountable To: Goodwill Healthcare Services Limited (GHS CARE) Agency Manager/Director

Contract Type: Temporary, Agency, Flexible Shifts, Zero-Hour Contract

Hours: Days, Evenings, Weekends, Nights and Bank Holidays as required

Location

Residential Homes, Nursing Homes, Supported Living Services, and Domiciliary Care Services across Middlesbrough, Newcastle upon Tyne, Sunderland, Darlington, Redcar, Stockton-on-Tees, Gateshead, Durham, Leeds, and surrounding areas within the Central North East Region, United Kingdom.

Contract Type

Temporary Agency Worker / Zero-Hour Contract

Hours

Flexible shifts including Mornings, Afternoons, Evenings, Nights, Weekdays, Weekends, and Bank Holidays.

JOB PURPOSE

To provide high-quality, person-centred care and support to individuals living in residential homes, nursing homes, supported living services, and within their own homes. The Healthcare Assistant will promote independence, dignity, choice, privacy, and wellbeing while supporting service users with Activities of Daily Living (ADLs) and maintaining the highest standards of care.

The post holder will work independently or as part of a multidisciplinary team, ensuring that all care delivered reflects current legislation, best practice guidance, and GHS CARE values.

MAIN DUTIES AND RESPONSIBILITIES

Personal Care and Support

1. Assist service users with all aspects of personal care including washing, bathing, dressing, grooming, oral care, toileting, continence care, and mobility support.

2. Support individuals with Activities of Daily Living (ADLs) in accordance with their care plans.

3. Promote independence by encouraging service users to maintain and develop daily living skills wherever possible.

4. Provide emotional support, reassurance, and companionship to reduce isolation and improve wellbeing.

5. Support individuals living with dementia, learning disabilities, mental health conditions, or physical disabilities.

6. Respond promptly to requests for assistance and nurse call systems where applicable.

7. Assist with repositioning, transfers, and mobility using approved moving and handling techniques and equipment.

8. Encourage participation in social, recreational, and community-based activities.

Domiciliary Care Responsibilities

9. Provide care and support within service users' own homes in accordance with agreed care plans.

10. Assist with medication administration or prompting in line with training, policies, and client requirements.

11. Support with meal preparation, hydration, and nutritional needs.

12. Carry out light domestic duties including cleaning, laundry, shopping, and maintaining a safe home environment.

13. Provide companionship and emotional support to service users.

14. Travel between service users' homes to deliver care visits according to scheduled rotas.

15. Maintain professional relationships with service users, family members, healthcare professionals, and other stakeholders.

16. Promote service users' independence, dignity, privacy, choice, and rights at all times.

17. Report any safeguarding concerns, health changes, or risks immediately through appropriate channels.

Monitoring and Documentation

18. Observe and monitor service users' physical, emotional, and mental wellbeing.

19. Accurately document all care delivered and maintain clear, factual records.

20. Report any changes in condition, incidents, accidents, concerns, or safeguarding issues to senior staff.

21. Participate in handovers and communicate relevant information effectively.

22. Record all communication with healthcare professionals and members of the multidisciplinary team (MDT).

23. Adhere to the principle: "If it is not documented, it has not been done."

Communication and Professional Relationships

24. Communicate respectfully and professionally with service users, relatives, visitors, colleagues, and healthcare professionals.

25. Maintain professional boundaries at all times.

26. Deliver care that respects cultural, religious, and individual preferences.

27. Promote positive working relationships across all services.

Infection Prevention, Health & Safety

28. Maintain high standards of cleanliness and infection prevention.

29. Follow infection control policies and safe working procedures.

30. Use Personal Protective Equipment (PPE) appropriately.

31. Ensure all environments and equipment are maintained safely and hygienically.

32. Report hazards, accidents, incidents, and near misses promptly.

33. Participate in fire safety procedures and emergency evacuation plans.

34. Support safe moving and handling practices.

Training and Development

35. Complete all mandatory training and annual refresher training required by GHS CARE.

36. Maintain competencies relevant to the role.

37. Apply learning from training into daily practice.

38. Participate in supervision, appraisals, competency assessments, and continuous professional development activities.

Equality, Diversity and Confidentiality

39. Promote equality, diversity, inclusion, and human rights.

40. Treat all individuals with fairness, dignity, and respect regardless of age, disability, gender, ethnicity, religion, or sexual orientation.

41. Maintain confidentiality and comply with GDPR and Data Protection legislation.

42. Ensure information is only shared appropriately and within professional boundaries.

PERSON SPECIFICATION

Essential Requirements

• Minimum 6 months' experience in Domiciliary Care or Health and Social Care settings.

• Experience supporting adults in residential, nursing, community, or domiciliary care environments.

• Mandatory Healthcare Training (Theory and Practical Components).

• Medication Administration/Medication Awareness Training.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Flexible approach to working hours and locations.

• Eligible to work in the United Kingdom.

• Enhanced DBS Certificate or willingness to obtain one.

Essential for Community Care Roles

• Full UK Driving Licence.

• Access to own vehicle with business insurance.

• Willingness to travel between service users' homes.

Desirable Qualifications

• NVQ/QCF Level 2 or Level 3 in Health and Social Care.

• Dementia Awareness Training.

• Safeguarding Adults Training.

• Moving and Handling Training.

• First Aid or Basic Life Support Training.

WORKING CONDITIONS

• Flexible working hours available.

• Morning, afternoon, evening, waking night, and sleep-in shifts available.

• Weekday, weekend, and bank holiday work available.

• Rota-based scheduling.

• Work undertaken in residential homes, nursing homes, supported living settings, and private homes within the local community.

WHY WORK WITH GHS CARE?

At Goodwill Healthcare Services Limited (GHS CARE), we recognise and value the vital contribution our Healthcare Assistants make every day.

We offer:

• Competitive pay rates.

• Flexible shifts that fit around your lifestyle.

• Weekly payroll options available.

• Ongoing training and professional development.

• Mandatory training support and refresher programmes.

• Dedicated consultant and management support.

• Friendly and supportive working environment.

• Opportunities for career progression and development.

• Diverse work opportunities across residential, nursing, supported living, and domiciliary care services.

VALUES AND BEHAVIOURS

All Healthcare Assistants representing Goodwill Healthcare Services Limited (GHS CARE) are expected to demonstrate:

• Compassion

• Respect

• Integrity

• Accountability

• Reliability

• Professionalism

• Teamwork

• Person-Centred Care

• Excellence in Service Delivery

HOW TO APPLY

If you are passionate about delivering high-quality food services and supporting the wellbeing of residents and patients, we would love to hear from you.

Please submit your CV to GHS CARE Recruitment Team.

Why Work with Goodwill Healthcare Services (GHS CARE) to Secure Your Next Role? Whether you’re a registered nurse, healthcare assistant, allied health professional, or administrative staff member, we offer temporary and permanent placements that fit your skills, preferences, and schedule. Our extensive network of healthcare facilities and organisations allows us to match you with positions that align with your expertise and career goals.

GHS CARE is committed to safeguarding and promoting the welfare of vulnerable adults. All appointments are subject to satisfactory references, right-to-work checks, employment verification, and Enhanced DBS clearance where applicable.